Cookie Policy
Omid Holding, S.L. informs about the use of cookies on its website:
www.tutorasap.es
What are cookies?
Cookies are files that can be downloaded to your computer through web pages. They are tools that play an essential role in providing numerous services of the information society. Among others, they allow a web page to store and retrieve information about a user’s browsing habits or their computer and, depending on the information obtained, they can be used to recognize the user and improve the service offered.
Types of cookies
According to the entity that manages the domain from which the cookies are sent and processes the data obtained, two types can be distinguished:
– Own cookies: Those that are sent to the user’s terminal equipment from a computer or domain managed by the publisher itself and from which the service requested by the user is provided.
– Third-party cookies: Those that are sent to the user’s terminal equipment from a computer or domain that is not managed by the publisher, but by another entity that processes the data obtained through cookies.
In the event that cookies are installed from a computer or domain managed by the publisher itself but the information collected through them is managed by a third party, they cannot be considered as own cookies.
There is also a second classification according to the length of time they remain stored in the client’s browser, which can be:
– Session cookies: Designed to collect and store data while the user accesses a web page. They are usually used to store information that only interests to keep for the provision of the service requested by the user on a single occasion (e.g., a list of purchased products).
– Persistent cookies: The data remains stored on the terminal and can be accessed and processed for a period defined by the cookie manager, which can range from a few minutes to several years.
Finally, there is another classification with six types of cookies according to the purpose for which the data obtained is processed:
– Technical cookies: Those that allow the user to navigate through a web page, platform, or application and the use of the different options or services that exist in it, such as, for example, controlling traffic and data communication, identifying the session, accessing restricted access parts, remembering the elements that make up an order, carrying out the process of purchasing an order, carrying out the request for registration or participation in an event, using security elements during navigation, storing contents for the dissemination of videos or sound, or sharing contents through social networks.
– Personalization cookies: They allow the user to access the service with some general pre-defined characteristics based on a series of criteria on the user’s terminal, such as, for example, the language, the type of browser through which they access the service, the regional configuration from where they access the service, etc.
– Analysis cookies: They allow the person responsible for them to monitor and analyze the behavior of the users of the websites to which they are linked. The information collected through this type of cookies is used in the measurement of the activity of the websites, application, or platform and for the elaboration of navigation profiles of the users of said sites, applications, and platforms, in order to introduce improvements based on the analysis of the usage data that users make of the service.
– Advertising cookies: They allow for the most efficient management of the advertising spaces.
– Behavioral advertising cookies: They store information on the behavior of users obtained through continuous observation of their browsing habits, which allows the development of a specific profile to display advertising based on it.
– Third-party social cookies: They are used so that visitors can interact with the content of different social platforms (Facebook, YouTube, Twitter, LinkedIn, etc.) and are generated only for users of said social networks. The conditions of use of these cookies and the information collected are regulated by the privacy policy of the corresponding social platform.
Disabling and deleting cookies
You have the option to allow, block, or delete the cookies installed on your computer by configuring the options of the browser installed on your computer. By deactivating cookies, some of the available services may stop being operational. The way to disable cookies is different for each browser, but it can usually be done from the Tools or Options menu. You can also consult the browser’s Help menu where you can find instructions. The user can choose at any time which cookies they want to work on this website.
You can allow, block, or delete the cookies installed on your computer through the configuration of the options of the browser installed on your computer:
– Microsoft Internet Explorer or Microsoft Edge: http://windows.microsoft.com/es-es/windows-vista/Block-or-allow-cookies
– Mozilla Firefox: http://support.mozilla.org/es/kb/impedir-que-los-sitios-web-guarden-sus-preferencia
– Chrome: https://support.google.com/accounts/answer/61416?hl=es
– Safari: http://safari.helpmax.net/es/privacidad-y-seguridad/como-gestionar-las-cookies/
– Opera: http://help.opera.com/Linux/10.60/es-ES/cookies.html
Also, you can manage the cookie store in your browser through tools such as the following:
– Ghostery: www.ghostery.com
– Your Online Choices: www.youronlinechoices.com/es/
Cookies used on www.tutorasap.es
Below are the cookies that are being used on this portal as well as their typology and function:
– AEC
– Duration: 6 months
– Description: This cookie is used to detect spam, fraud, and abuse to ensure that advertisers are not mistakenly charged for fraudulent or invalid impressions or interactions with ads.
– Type: Third-party
– Purpose: Technical
– OTZ
– Duration: 1 month
– Description: Identifies user preferences and saves them, as well as other information from Google services.
– Type: Third-party
– Purpose: Personalization
– DV
– Duration: Session
– Description: Identifies the user if they are logged in with their Google account.
– Type: Third-party
– Purpose: Analytics
– CONSENT
– Duration: 1 year and 1 month
– Description: Cookie acceptance function on websites.
– Type: Own
– Purpose: Technical
– SOCS
– Duration: 1 year and 1 month
– Description: Stores user cookie choices.
– Type: Third-party
– Purpose: Technical
– _GRECAPTCHA
– Duration: 1 year
– Description: This cookie is installed by Google. In addition to certain standard Google cookies, reCAPTCHA sets a necessary cookie (_GRECAPTCHA) when executed to provide its risk analysis.
– Type: Third-party
– Purpose: Technical
– __Secure-ENID
– Duration: 1 year and 1 month
– Description: Necessary cookie for the use of the options and services of the website.
– Type: Third-party
– Purpose: Technical
– __hs_initial_opt_in
– Duration: 7 days
– Description: This cookie is used to prevent the banner from always displaying when visitors browse in strict mode.
– Type: Third-party
– Purpose: Technical
– __hs_opt_out
– Duration: 6 months
– Description: This cookie is set when you provide visitors with the option to opt out
of cookies.
– Type: Third-party
– Purpose: Technical
– __hssc
– Duration: 30 minutes
– Description: This cookie tracks sessions.
– Type: Third-party
– Purpose: Technical
– __hssrc
– Duration: Session
– Description: When HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser.
– Type: Third-party
– Purpose: Analytics
– __hstc
– Duration: 6 months
– Description: It is the main cookie for tracking visitors.
– Type: Third-party
– Purpose: Analytics
– hubspotutk
– Duration: 6 months
– Description: This cookie tracks a visitor’s identity. It is passed to HubSpot on form submission and is used when eliminating duplicate contacts.
– Type: Third-party
– Purpose: Analytics
– _fbp
– Duration: 3 months
– Description: Facebook cookie used to collect statistics about site visits and campaign performance.
– Type: Third-party
– Purpose: Analytics
– _ga
– Duration: 2 years
– Description: Used to distinguish users. Generated by Google Analytics. Google stores the information collected by cookies on servers located in the United States, complying with European legislation regarding the protection of personal data and undertakes not to share it with third parties, except when the law requires it or is necessary for the operation of the system. Google does not associate your IP address with any other information it has. If you want more information about the cookies used by Google Analytics, please access this address: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?hl=es&csw=1
– Type: Third-party
– Purpose: Analytics
– _gid
– Duration: 24 hours
– Description: Generated by Google Analytics. Google stores the information collected by cookies on servers located in the United States, complying with European legislation regarding the protection of personal data and undertakes not to share it with third parties, except when the law requires it or is necessary for the operation of the system. Google does not associate your IP address with any other information it has. If you want more information about the cookies used by Google Analytics, please access this address: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?hl=es&csw
– Type: Third-party
– Purpose: Analytics
– _gcl_au
– Duration: 3 months
– Description: Takes information from clicks on ads and stores it in its own cookie so that conversions can be attributed outside the landing page.
– Type: Third-party
– Purpose: Analytics
– moove_gdpr_popup
– Duration: 1 year
– Description: Controls acceptance or blocking of non-functional third-party cookie scripts.
– Type: Own
– Purpose: Technical
– sfpxs
– Duration: Session
– Description: Unique client session identifier. Collects statistics about visitor visits to the website, such as the number of visits, the average time spent on the website, and which pages have been read.
– Type: Own
– Purpose: Technical
– wordpress_test_cookie
– Duration: Session
– Description: This cookie is used to customize your view of the administration interface and also the main interface of the site.
– Type: Own
– Purpose: Technical
– IDE
– Duration: 1 year and 1 month
– Description: This cookie is used to display Google ads on non-Google sites.
– Type: Third-party
– Purpose: Advertising
– ar_debug
– Duration: 1 month
– Description: Stores and tracks conversions.
– Type: Third-party
– Purpose: Advertising
– YSC
– Duration: Upon logout
– Description: On some pages of our Website, we have embedded YouTube videos, which is a Google service. Its use involves the submission of this cookie in addition to the cookies that Google requires if you keep the session active with your account, for the purpose of viewing the embedded videos, estimating bandwidth, and showing how many times it has been played.
– Type: Third-party
– Purpose: Behavioral advertising
– VISITOR_INFO1_LIVE
– Duration: 8 months
– Description: On some pages of our Website, we have embedded YouTube videos, which is a Google service. Its use involves the submission of this cookie in addition to the cookies that Google requires if you keep the session active with your account, for the purpose of viewing the embedded videos, estimating bandwidth, and showing how many times it has been played.
– Type: Third-party
– Purpose: Social networks
www.tutorasap.es displays information about its Cookie Policy at the bottom or top of any page of the portal with each login. In view of this information, the following actions can be taken:
– Accept cookies: This notice will not be displayed again when accessing any page of the portal during the current session.
– Modify/personalize your settings: You can obtain more information about what cookies are, learn about the cookie policy of: www.tutorasap.es, and modify your browser’s configuration.
REV: 20.3009
Para que cualquier servicio pueda comenzar, será imprescindible tanto la aceptación expresa del presente contrato por parte de los padres o tutores legales mediante el formulario online habilitado por TutorASAP, como el pago íntegro por adelantado del servicio o mensualidad contratada.
La aceptación del contrato a través del formulario online (incluyendo el checkbox de conformidad), junto con la aceptación de la propuesta académica y económica remitida por TutorASAP y la realización del pago correspondiente, tendrá plena validez como formalización de la relación contractual entre las partes. Dicha aceptación electrónica sustituye a todos los efectos a la firma manuscrita.
Sin la aceptación expresa del contrato mediante el formulario y sin la recepción del pago por adelantado, TutorASAP no podrá iniciar la prestación de ningún servicio.
Todos los pagos deberán efectuarse dentro del plazo indicado en la propuesta, factura o comunicación correspondiente.
En caso de impago o pago fuera de plazo, TutorASAP notificará dicha circunstancia a los padres o tutores legales, disponiendo estos de un plazo máximo de 5 días hábiles para regularizar la situación.
Transcurrido dicho plazo sin haberse recibido el pago, TutorASAP podrá:
Suspender temporalmente la prestación del servicio hasta su completa regularización.
Reasignar la plaza del estudiante a otro alumno.
Las clases ya impartidas serán siempre exigibles y deberán abonarse en su totalidad, con independencia de que el servicio haya sido posteriormente suspendido por impago.
En concepto de gastos de gestión derivados del impago, TutorASAP podrá aplicar un recargo adicional del 10 % sobre el importe pendiente.
TutorASAP no se hace responsable de retrasos o impagos derivados de acuerdos entre los padres o tutores legales y terceras empresas o empleadores. En estos casos, la obligación de pago frente a TutorASAP seguirá recayendo exclusivamente en los padres o tutores legales.
Los padres o tutores legales autorizan a TutorASAP, salvo indicación expresa en contrario, al uso de:
Imágenes y vídeos del estudiante.
Grabaciones de voz.
Ejercicios o materiales elaborados durante las clases.
Dichos contenidos podrán utilizarse exclusivamente con fines corporativos y publicitarios, incluyendo página web, redes sociales, material promocional y presentaciones institucionales, siempre preservando la dignidad del estudiante.
Esta autorización podrá ser revocada en cualquier momento mediante comunicación escrita dirigida a TutorASAP, sin efectos retroactivos sobre contenidos ya publicados.
TutorASAP podrá ofrecer, cuando resulte conveniente para el seguimiento académico del estudiante, un servicio psicopedagógico complementario.
Dicho servicio será prestado por la entidad colaboradora Edu-Engineering, perteneciente al mismo grupo educativo.
En caso de considerarse necesario este apoyo, TutorASAP derivará el caso a Edu-Engineering, desde donde se contactará directamente con la familia para:
El servicio psicopedagógico es complementario y no sustituye en ningún caso evaluaciones o diagnósticos clínicos realizados por profesionales sanitarios.
La contratación de este servicio será siempre opcional y requerirá el consentimiento expreso de los padres o tutores legales.
Todos los servicios deberán abonarse por adelantado mediante tarjeta de crédito o transferencia bancaria.
El justificante de pago deberá remitirse a TutorASAP con el fin de reservar las sesiones planificadas en la propuesta.
En caso de no recibirse el pago dentro del plazo indicado, la reserva quedará automáticamente cancelada sin obligación de mantenimiento de plaza, profesor u horarios.
Se podrá desistir del contrato en un plazo de 14 días naturales desde la aceptación del contrato, salvo que el servicio ya haya comenzado.
Si el servicio ha comenzado antes del fin del plazo de desistimiento, se abonará únicamente la parte proporcional correspondiente a las sesiones efectivamente impartidas.
La solicitud de desistimiento deberá realizarse por escrito a través del correo electrónico del departamento de atención a las familias o mediante los canales electrónicos habilitados por TutorASAP a tal efecto.
Reembolso total: si la cancelación se realiza con más de 14 días naturales de antelación al inicio del curso.
Reembolso parcial (50 %): si se cancela dentro de los 14 días previos al inicio.
Sin reembolso: si la cancelación ocurre una vez iniciado el curso.
Reembolso total: si la cancelación se realiza con más de 30 días naturales de antelación al inicio.
Reembolso parcial (50 %): si la cancelación se realiza entre 15 y 30 días antes del inicio.
Sin reembolso: si la cancelación se realiza en los 14 días previos o una vez iniciado el curso.
En caso de que no se alcance el número mínimo de alumnos necesario para la formación del grupo, TutorASAP ofrecerá al cliente la reubicación en otro servicio equivalente o el reembolso íntegro del importe abonado.
Pagos
La domiciliación bancaria es obligatoria. La primera mensualidad deberá abonarse mediante tarjeta de crédito o transferencia bancaria en un plazo máximo de 24–48 horas tras la contratación.
A partir de ese momento, las mensualidades se cargarán automáticamente en la cuenta bancaria facilitada por los padres o tutores legales el último jueves anterior al inicio de cada mes lectivo.
Bajas y reembolsos
Para darse de baja del servicio, será necesario notificarlo por escrito antes del día 15 del mes anterior al que se desea causar baja.
Reembolso total: si la baja se comunica antes del día 15 del mes anterior.
Reembolso parcial (50 %): si la baja se comunica después del día 15 y antes del inicio del mes correspondiente.
Sin reembolso: si la baja se comunica una vez iniciado el mes lectivo.
Horarios
Los horarios son fijos y solo pueden modificarse si existe disponibilidad. Si tras haberse formalizado una propuesta y haberse agendado las clases se necesitan cambios, TutorASAP no puede garantizar que se mantenga el mismo profesor ni que los horarios disponibles sean los mismos.
Clases canceladas por el estudiante
TutorASAP no puede garantizar la reprogramación de clases canceladas por el estudiante con el mismo profesor ni en el mismo horario.
Todas aquellas sesiones que se cancelen con un preaviso mínimo de 24 horas darán derecho a una vía de recuperación del tiempo lectivo correspondiente, en el formato más adecuado disponible en ese momento, pudiendo consistir en otro de los servicios ofrecidos por TutorASAP.
Clases no impartidas por causas internas
TutorASAP garantiza la recuperación íntegra del tiempo lectivo correspondiente a aquellas sesiones que no hayan podido impartirse por causas internas, tales como enfermedad del docente, ausencias, vacaciones u otras circunstancias organizativas imputables a TutorASAP.
1. Service Formalization
For any service to commence, it shall be mandatory both for the parents or legal guardians to expressly accept this contract through the online form enabled by TutorASAP, and to make full advance payment of the contracted service.
Acceptance of the contract through the online form (including the confirmation checkbox), together with acceptance of the academic and financial proposal sent by TutorASAP and completion of the corresponding payment, shall have full legal validity as the formalisation of the contractual relationship between the parties. Such electronic acceptance shall replace, for all legal purposes, a handwritten or digital signature.
Without express acceptance of the contract through the form and without receipt of full advance payment, TutorASAP shall not commence the provision of any service.
2. Late Payments and Non-Payment of Fees
All payments must be made within the deadline indicated in the corresponding proposal, invoice or communication.
In the event of non-payment or late payment, TutorASAP shall notify the parents or legal guardians, who shall have a maximum period of five (5) business days to regularise the situation.
Once this period has elapsed without payment having been received, TutorASAP may:
Temporarily suspend the provision of the service until full regularisation.
Reassign the student’s place to another student.
Classes already delivered shall always be payable in full and must be settled regardless of whether the service has subsequently been suspended due to non-payment.
As compensation for administrative costs arising from non-payment, TutorASAP may apply an additional surcharge of 10% to the outstanding amount.
TutorASAP shall not be responsible for delays or non-payments arising from agreements between parents or legal guardians and third-party companies or employers. In such cases, the obligation to pay TutorASAP shall remain exclusively with the parents or legal guardians.
3. Image Rights
Unless expressly stated otherwise, the parents or legal guardians authorise TutorASAP to use:
Images and videos of the student.
Voice recordings.
Exercises or materials produced during classes.
Such content may be used exclusively for corporate and promotional purposes, including on the website, social media, marketing materials and institutional presentations, while preserving the dignity of the student.
This authorisation may be revoked at any time by written notice to TutorASAP, without retroactive effect on content already published.
4. Psychopedagogy
TutorASAP may offer, when deemed appropriate for the student’s academic follow-up, a complementary psychopedagogical support service.
This service shall be provided by the collaborating entity Edu-Engineering, which belongs to the same educational group.
Where such support is considered necessary, TutorASAP shall refer the case to Edu-Engineering, which will contact the family directly in order to:
Explain the scope of the service.
Send a specific financial proposal.
Formalise an independent service agreement.
The psychopedagogical service is complementary and shall in no case replace clinical assessments or diagnoses performed by healthcare professionals.
Contracting this service shall always be optional and shall require the express consent of the parents or legal guardians.
5. Data Protection
TutorASAP stores data in a private file in accordance with Regulation (EU) 2016/679.
Rights of access, rectification, erasure, restriction, objection and data portability may be exercised by sending an email or written request by post.
Data shall be retained for a minimum period of five (5) years after termination of the contractual relationship.
6. Cancellation and Refund Policy
6.1 Advance Payment
All services must be paid in advance by credit card or bank transfer.
Proof of payment must be sent to TutorASAP in order to reserve the sessions planned in the proposal.
If payment is not received within the indicated deadline, the reservation shall be automatically cancelled, with no obligation to maintain the student’s place, teacher or scheduled timetable.
6.2 Right of Withdrawal
The contract may be withdrawn within fourteen (14) calendar days from acceptance, provided that the service has not yet commenced.
If the service has commenced before the end of the withdrawal period, only the proportional part corresponding to the sessions actually delivered shall be payable.
The withdrawal request must be made in writing via the email address of the Family Support Department or through any electronic channels enabled by TutorASAP for this purpose.
6.3 Turbo Individual Courses
Full refund: if cancellation is made more than fourteen (14) calendar days prior to the course start date.
Partial refund (50%): if cancellation is made within the 14 days prior to the start date.
No refund: if cancellation occurs once the course has started.
6.4 Turbo Courses (Shared)
Full refund: if cancellation is made more than thirty (30) calendar days prior to the course start date.
Partial refund (50%): if cancellation is made between 15 and 30 days prior to the start date.
No refund: if cancellation is made within the 14 days prior to the start date or once the course has started.
If the minimum number of students required to form a group is not reached, TutorASAP shall offer either relocation to an equivalent service or a full refund of the amount paid.
.
6.5 Support 365
Payments
Direct debit is mandatory. The first monthly fee must be paid by credit card or bank transfer within a maximum of 24–48 hours following enrolment.
Thereafter, monthly fees shall be automatically charged to the bank account provided by the parents or legal guardians on the last Thursday prior to the start of each academic month.
Cancellations and refunds
To cancel the service, written notice must be given before the 15th day of the month prior to the month in which cancellation is to take effect.
Full refund: if cancellation is notified before the 15th of the previous month.
Partial refund (50%): if cancellation is notified after the 15th and before the start of the corresponding month.
No refund: if cancellation is notified once the academic month has already started.
Timetables
Timetables are fixed and may only be modified subject to availability. If changes are required after a proposal has been formalised and classes scheduled, TutorASAP cannot guarantee retention of the same teacher or the same available time slots.
Classes cancelled by the student
TutorASAP cannot guarantee rescheduling of classes cancelled by the student with the same teacher or at the same time.
Any session cancelled with at least 24 hours’ prior notice shall entitle the student to a recovery option for the corresponding teaching time, in the most appropriate format available at that time, which may consist of another service offered by TutorASAP.
Classes not delivered due to internal causes
TutorASAP guarantees full recovery of the corresponding teaching time for any sessions that could not be delivered due to internal causes, such as teacher illness, absences, holidays or other organisational circumstances attributable to TutorASAP.
7. Cancellation Procedure
Cancellation requests must be sent via email to the family support department.
The date of receipt of the email will determine the right to a refund.
